Your Amtech team centers on an Account Manager who owns quotes, POs, and delivery, backed by a Production Planner, a Quality Engineer, and an NPI Technician, with executive escalation routed through your AM for unresolved issues.
| Role | Responsibilities |
|---|---|
| Account Manager (AM) | Your primary point of contact. Owns the relationship, quotes, PO management, and delivery coordination. |
| Production Planner | Manages scheduling, WIP status, and capacity. Contact for delivery questions. |
| Quality Engineer | Manages NCRs, FAI, yield data, and corrective actions. |
| Engineering / NPI Technician | Supports DFM reviews, first article builds, and process development. |
| Executive Escalation | For unresolved issues: contact your AM who will escalate to Amtech leadership. |